Shipping Policy

We are committed to delivering your order accurately, in good condition, and always on time promised by us in our website.

  • Each order may be shipped only to a single destination address specified at the time of payment for that order. If you wish to ship products to different addresses, you shall need to place multiple orders.
  • We make our best efforts to ship each item in your order within 2-3 working days of the order. However in some cases, we may take longer, up to 5 working days, to ship the order as we may have to procure it from some other stores or our suppliers.
  • We ship on all weekdays (Monday to Saturday), excluding public holidays.
  • To ensure that your order reaches you in the fastest time and in good condition, we only ship through reputed courier agencies.
  • While we shall strive to ship all items in your order together, this may not always be possible due to product characteristics, or availability.
  • If you believe that the product is not in good condition, or if the packaging is tampered with or damaged, before accepting delivery of the goods, please refuse to take delivery of the package, and call our Customer Care +918448 644266 or mail us to submit a ticket, mentioning your order reference number. We shall make our best efforts to ensure that a replacement delivery is made to you at the earliest.
  • You may track the shipping status of your order on our website at the Track Order page.
  • Please note all items will be shipped with an invoice mentioning the price, as per Indian Tax Regulations.

Refund Policy

Refunds are issued by TFI only when:

  • The order was cancelled by the customer or TFI
  • The customer returned a product and requested for a refund

Once we have received the returned product, our team will verify the nature of the defect/damage.
After validation we will send you an acknowledgement via SMS/E-mail.
To check the updated status of your refund you may call our customer care number +918448 644266.

If your order is cancelled, then you will get acknowledgement via SMS to your registered mobile number or via email to your registered email ID.
To check the updated status of your refund you may call our customer care number +918448 644266.

If you have received a mail from us confirming your refund request then rest assured that we have initiated your refund request and are following up with the financial organisation for the same.
Sometimes financial organisations & banks take longer than the promised time to process the refund request internally. If this is the case, then kindly follow up with them for your pending refund.

We will process your refund after receipt of the product by TFI. You will get an email from TFI when your return is accepted and your refund is processed.

Refunds on TFI are made via the following modes:

  • Through cheques to the name given in the order form only. If you want cheque favouring a name other than the registered name then we will request you to send an authorization letter with an identity proof.
  • In case of payments made via online payment gateways, refunds are processed back to the original mode of payment (For eg; back to the credit/debit card account from which the payment was made).

Yes, absolutely. In case, you return the product via courier we advise you to use a reputed courier company which allows online consignment tracking. We will reimburse the courier freight charges @ 10% of your order value (with a minimum of Rs. 100) or a maximum of Rs. 750, whichever is lower and this is applicable only in circumstances when we have sent a wrong product or a different product than ordered.
If you opt for a refund for any other reasons we will not refund the courier charges.

10 working days. However, it may take up to 7-10 working days for the respective banks to process the refund and reflect in your statement or internet banking account. Please get in touch with your bank directly in case of any delays after the confirmation of refund by TFI.

You can cancel your order by getting in touch with us via e-mail at support@tfimedia.in or over phone at our customer care number +918448 644266.
Alternatively, you can also submit a ticket in our site.
If the order has not been shipped by us, we will stop shipment and refund the entire order value, as applicable.

Return Policy

Yes. TFI has a simple return policy under which you can return a product received in a damaged or defective condition.
TFI has a 48 hours return policy which means that you can request a return within 48 hours of receiving the product by you.

Returns for replacement/refunds/exchange under certain scenarios will NOT be accepted as given below:

  1. Request for return is made after 48 hours of receiving the product by you
  2. Products are used or are not in their original condition. The products should not contain any marks, scribbles or re-packed.
  3. Products are returned without their original packaging, freebies or accessories.
  4. Product was damaged after use/opening.
  5. Incidental damage etc.
  6. Any damage/defect which is not covered under the manufacturer’s warranty.

Within 48 hours of receiving a product, you can request a return via email at support@tfimedia.in or over phone at our customer care number +918448 644266.
Note: Replacement is subject to availability of stock with our Business Partners. In case a replacement cannot be made by us, we will initiate a full refund.

Yes, it’s important that the product is sent back in its original packaging, original manufacturer tags, including the box, manufacturer’s packaging if any, and all other items originally included with the product(s) delivered (including any free or complimentary items).

In case of a return, possible solutions are:

  • Replacement of the product with a similar product.
  • Exchange; or.
  • 50% refund of your money.

View our Refund Policy for details.

Yes. You can return any product.

If you wish to return or exchange a product, you must intimate TFI within 48 hours of receiving the product by you.

Yes. You need to courier back the complete product set including freebies, Supplement items, addons etc. Complete shipping charges shall be borne by the customer.

Any complaint with regard to any violation of Terms of Use / Policies on this site should be addressed to the Grievance Officer.
Email: grievance-officer@tfimedia.in